Privacy Policy

Last Updated: 20.02.2025

Welcome to Erax! Your privacy is important to us. This Privacy Policy explains how we collect, store, and protect your personal data when you access and use our cryptocurrency trading platform, website, and mobile applications (collectively, the “Platform”).

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

When you use Erax, we may collect the following types of information:

1.1 Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Government-issued ID (for KYC verification)
• Address and nationality

1.2 Financial Information

• Bank account details
• Cryptocurrency wallet addresses
• Transaction history

1.3 Technical & Usage Data

• IP address
• Device information (OS, browser type, and version)
• Cookies and tracking data
• Login timestamps and activity logs

1.4 Communication Data

• Customer support inquiries
• Feedback and survey responses

2. How We Protect Your Data

We implement strict security measures to protect user data, including:

• Encryption: Data is encrypted in transit and at rest.
• Two-Factor Authentication (2FA): An extra layer of security for user accounts.
• Access Controls: Only authorized personnel can access sensitive data.
• Regular Security Audits: Periodic assessments to identify and fix vulnerabilities.

3. Sharing of Information

We do not sell, trade, or rent user data. However, we may share your information with:

• Regulatory Authorities: To comply with legal obligations.
• Third-Party Service Providers: For payment processing, KYC/AML verification, and security monitoring.
• Legal Compliance & Law Enforcement: If required by law, court order, or regulatory enforcement.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, track analytics, and improve services. Users can manage cookie preferences through their browser settings.

5. Data Retention

We retain user data for as long as necessary to fulfill legal and regulatory obligations, prevent fraud, and resolve disputes.

6. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, update, or delete your personal data.
• Object to processing or request data portability.
• Withdraw consent where applicable.

To exercise your rights, contact us at [Insert Contact Email].

7. Third-Party Links & Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or platform notifications.

9. Contact Us

If you have any questions or concerns, please reach out.