Help Centre

Welcome to the Erax Help Centre! Here, you’ll find answers to common questions, guides on using our platform, and support options.

1. Getting Started

What is Erax?

Erax is a secure and user-friendly cryptocurrency spot trading platform, offering seamless digital asset trading, wallet management, and advanced trading features.

How Do I Create an Account?

1. Click on Sign Up on the homepage.
2. Enter your email address and create a secure password.
3. Verify your email and complete KYC (if required).
4. Start trading after successful verification.

How to Complete KYC Verification?

• Log in to your account and go to the KYC Verification section.
• Upload your government-issued ID and a selfie for verification.
• Your documents will be reviewed within [X] hours.

2. Deposits & Withdrawals

How Can I Deposit Funds?

1. Log in to your account.
2. Navigate to Wallet > Deposit.
3. Select the cryptocurrency and copy the deposit address.
4. Send funds from your external wallet to the deposit address.

How Long Do Deposits Take?

Deposit times depend on network confirmations. Most transactions complete within 10-30 minutes.

How Can I Withdraw Funds?

1. Go to Wallet > Withdraw.
2. Select the cryptocurrency and enter the withdrawal address.
3. Confirm the transaction with 2FA authentication.
4. Your request will be processed within [X] minutes.

3. Trading on Erax

How to Place a Trade?

1. Go to the Trading section.
2. Select a trading pair (e.g., BTC/USDT).
3. Choose Market or Limit order.
4. Enter the amount and confirm the trade.

What Order Types Are Available?

• Market Order: Buy/sell instantly at the best available price.
• Limit Order: Set a price and wait for the order to be filled.

4. Security & Account Management

How to Enable Two-Factor Authentication (2FA)?

1. Go to Security Settings in your account.
2. Select Enable 2FA and scan the QR code with Google Authenticator.
3. Enter the generated code to activate 2FA.

What to Do If I Forget My Password?

• Click Forgot Password? on the login page.
• Enter your registered email and follow the instructions to reset.

How to Secure My Account?

• Use a strong and unique password.
• Enable 2FA for added security.
• Never share your login credentials.

5. Limits

Are There Any Deposit or Withdrawal Limits?

Yes, limits vary depending on your KYC level. Visit the Limits section in your account for details.